Product Support Engineer

ANGLE is a world leading liquid biopsy company with sample-to-answer solutions. ANGLE’s proven patent protected circulating tumor cell (CTC) harvesting technology is known as the Parsortix® system.   ANGLE’s Parsortix® system is FDA cleared for its intended use in metastatic breast cancer and is currently the first and only FDA cleared medical device to harvest intact circulating cancer cells from blood.

The Parsortix system enables a liquid biopsy (a simple blood test) to be used to provide the circulating metastatic breast cancer cells to the user in a format suitable for multiple types of downstream analyses.  The system is based on a microfluidic device that captures cells based on a combination of their size and compressibility.  The system is epitope independent and can capture all phenotypes of CTCs (epithelial, mesenchymal and EMTing CTCs) as well as CTC clusters in a viable form (alive).  CTCs harvested from the system enable a complete picture of a cancer to be seen; as being an intact cell they allow DNA, RNA and protein analysis as well as cytological and morphological examination and may provide comparable analysis to a tissue biopsy in metastatic breast cancer. Because CTC analysis is a non-invasive process, unlike tissue biopsy, it can be repeated as often as needed. This is important because cancer develops and changes over time and there is a clear medical need for up-to-date information on the status of a patient’s tumor. In addition, the live CTCs harvested by the Parsortix system can be cultured, which offers the potential for testing tumor response to drugs outside the patient.

Join our Team:

This is an exciting time at ANGLE and our Technology Support team in Guildford are looking for a Product Support Engineer to provide a comprehensive preventive and corrective maintenance and technical support service for the company’s circulating cell isolation products in our own facilities and at customer premises.  This role will also contribute to the update of engineering service instructions and procedures from technical perspective and practice, and, assist the Product and Technology Development Group in maintaining and developing our products.

At ANGLE, we foster a dynamic, entrepreneurial approach to translating leading edge translational research into clinical diagnostics. We offer the potential for significant corporate growth and career development. We promote a culture of collaboration and shared excellence while encouraging an open and honest exchange of ideas.

We are always in search of potential employees who share our vision and want to make a difference today. In your submission, please describe your background and what you can bring to our team along with attaching your resume.

Principal Accountabilities:

  • Report to designated line manager but collaborate with specified project managers in individual projects and activities
  • Carry out designated technical activities, including technical investigation, routine updating and maintenance of cell separation machines in the laboratory (and in the field on an exceptional basis)
  • Provide technical support in-house including diagnosing and rectifying causes of instrument failure
  • Utilise the company’s customer relationship management system to log and respond to technical support queries
  • To work with the product & technology development team and manufacturing team to further improve product functionality, performance, and reliability
  • Maintain and upgrade factory and application acceptance tests
  • Support the company’s scientists in laboratory management, including maintaining standard operating procedure records
  • To help on training to colleagues and collaborators on detailed engineering service and maintenance of company’s products
  • Undertake additional ad-hoc tasks as required

Qualifications, Experience, Knowledge and Attributes:

  • Technical qualification to HND or Bachelor degree (or equivalent) in Mechanical, Electrical, Electronic, Biomedical engineering.
  • Background as a field support engineer or field service engineer (or equivalent job role).
  • Hands-on experience with mechanical, fluidic, pneumatic, electrical, and electronic components, preferably in systems of lab bench or desk size.
  • It is desirable to have or be familiar with:
    • Biotechnology experience (Medical Devices, Life Sciences, Pharmaceutics).
    • Training in laboratory environment.
    • Data analysis capabilities.
  • Proficient computer skills in Microsoft Office suite (Windows, Word, Excel, Outlook).
  • Good organization skills, ensuring deadlines and expectations are meant, with the ability to manage own workload with minimal supervision whilst maintaining flexibility in job role.
  • Good written and verbal communication and coordination skills.
  • Effective interpersonal and team working skills.
  • Commitment and self-motivation to providing outstanding customer service.
  • Possess a flexible, can-do approach to the requirements of the job.

Due to nature of role, this position will be predominately Guildford based, office hours and 5 days per week. There may also be a requirement to work at customer premises, which may require overnight stays away from home.

As a member of our highly skilled and fast-growing team you will receive opportunities for development and a competitive benefits package.

Please let us know if you require disability-related accommodation during the recruitment process so that we can work with you to meet your needs.

Furthermore, please be advised that if you submit an application to us for this position, your application and personal details will be processed in accordance with our Data Privacy Notice for Job Candidates.

Important notice to Employment Businesses/ Agencies:

ANGLE does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact our ANGLE recruitment team to obtain prior written authorisation before referring any candidates. In the absence of such written authorisation being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of ANGLE. ANGLE shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

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