Product Support Engineer

Guildford, UK

ANGLE is a world-leading liquid biopsy company with offices in Guildford (UK), Toronto (Canada) and Greater Philadelphia area (USA). ANGLE’s patented liquid biopsy platform and associated assays have the potential to be used throughout the cancer care pathway to provide clinicians with individualised, up-to-date, and clinically actionable insight into every patient’s cancer. This could enable patients to receive timely, personalised treatment and improve clinical outcomes.

Join our Team:
This is an exciting time at ANGLE and our team in Guildford is looking for a Product Support Engineer specialising in provide a comprehensive preventive and corrective maintenance and technical support service for the company’s circulating cell isolation products in our own facilities (and at customer premises on an exceptional basis).

You will be an experienced Engineer who can assist the company’s Product & Technology Development Group in maintaining and developing the company’s circulating cell isolation products.

At ANGLE, we foster a dynamic, entrepreneurial approach to translating leading edge translational research into clinical diagnostics. We offer the potential for significant corporate growth and career development. We promote a culture of collaboration and shared excellence while encouraging an open and honest exchange of ideas.

We are always in search of potential employees who share our vision and want to make a difference today. In your submission, please describe your background and what you can bring to our team along with attaching your resume

Principal Accountabilities:
• Carry out designated technical activities, including technical investigation, routine updating and maintenance of cell separation machines in the laboratory (and in the field on an exceptional basis).
• Provide technical support in-house including diagnosing and rectifying causes of instrument failure.
• Utilise the company’s customer relationship management (CRM) system to log and respond to technical support queries.
• To work with the product & technology development team and manufacturing team to further improve product functionality, performance, and reliability.
• Maintain and upgrade factory and application acceptance tests.
• Support the company’s scientists in laboratory management, including maintaining standard operating procedure records.
• To help on training to colleagues and collaborators on detailed engineering service and maintenance of company’s products.
• Adopt a flexible approach to the requirements of the job.
• Undertake additional ad-hoc tasks as required.
Qualifications, Experience, Knowledge and Attributes:
• Technical qualification to HND or Bachelor degree (or equivalent) in Mechanical, Electrical, Electronic, Biomedical engineering.
• Background as a field support engineer or field service engineer (or equivalent job role).
• Hands-on experience with mechanical, fluidic, pneumatic, electrical, and electronic components, preferably in systems of lab bench or desk size.
• It is desirable to have or be familiar with:
o Biotechnology experience (Medical Devices, Life Sciences, Pharmaceutics).
o Training in laboratory environment.
o Data analysis capabilities.
• Proficient computer skills in Microsoft Office suite (Windows, Word, Excel, Outlook).
• Good organization skills, ensuring deadlines and expectations are meant, with the ability to manage own workload with minimal supervision whilst maintaining flexibility in job role.
• Good written and verbal communication and coordination skills.
• Effective interpersonal and team working skills.
• Commitment and self-motivation to providing outstanding customer service.
• Possess a flexible, can-do approach to the requirements of the job.
Due to nature of role, the requirement is for Guildford based, office hours and 5 days per week. There may be an exceptional requirement to work at customer premises, which may require occasional overnight stays away from home.

As a member of our highly skilled and fast-growing team you will receive opportunities for development and a competitive benefits package.

Salary estimate – £38000

Please let us know if you require disability-related accommodation during the recruitment process so that we can work with you to meet your needs.

Furthermore, please be advised that if you submit an application to us for this position, your application and personal details will be processed in accordance with our Data Privacy Notice for Job Candidates.

Important notice to Employment Businesses/ Agencies
ANGLE does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact our ANGLE recruitment team to obtain prior written authorisation before referring any candidates. In the absence of such written authorisation being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of ANGLE. ANGLE shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.


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